This Privacy Policy explains how Love Home Nursing (ABN 49427694706) collects, uses, and safeguards your personal information when you use www.lovehomenursing.com.au. This policy should be reviewed together with our Website Terms and Conditions.
Consent
By using our website, you consent to:
- The terms and practices outlined in this Privacy Policy; and
- The collection, use, and storage of personal information as explained in this policy.
What is Personal Information?
Under the Privacy Act 1988 (Cth), “personal information” means any information or opinion about an identified individual or an individual who can reasonably be identified, regardless of whether:
- The information is accurate or not; and
- The information is recorded in a physical or digital form.
If information does not identify you or allow you to be reasonably identified, it will generally not be considered personal information under this policy.
Information We Collect
The personal information we may collect includes (but is not limited to):
- Name
- Email address
- Contact number
We may also collect non-identifiable information through cookies and similar technologies to improve website performance and user experience.
How We Collect Personal Information
We collect personal information in the following ways:
- When you voluntarily provide it through our website (e.g., contact forms).
- Through cookies and analytics tools, which monitor website activity but do not personally identify you
Purpose of Collection
We collect personal information to:
- Provide you with a better website experience and access to our services.
- Improve, personalise, and enhance our website features.
- Send relevant marketing communications where appropriate and expected.
We may share personal information with trusted service providers who support our website operations. In some cases, maintenance or technical support teams may access this information while performing their duties.
Direct Marketing
By using our website, you agree to receive direct marketing communications from us. These will only be provided when:
- We have collected your information directly from you; and
- The communication is relevant and reasonably expected.
You may opt out of receiving marketing communications from us at any time. We do not use sensitive personal information for marketing purposes.
Access and Correction
You may request access to the personal information we hold about you in accordance with Australian Privacy Principle 12.
You may also request updates or corrections to inaccurate information under Australian Privacy Principle 13. To make a request, please contact us using the details below.
Complaints
If you have concerns about how we manage your personal information:
- Please contact us using the details below.
- We will review your concern, gather any necessary information, and work with you to resolve the matter.
- If you are unhappy with our response, you may submit a complaint to the Office of the Australian Information Commissioner (OAIC).
Overseas Disclosure
We will not share your personal information with overseas recipients unless:
- You request the transfer; or
- You agree and authorise us to proceed with this transfer.
Please be aware that information transferred overseas at your request may not be protected under the Australian Privacy Principles.
Contact Us
If you have any questions about this Privacy Policy, need to access or update your information, or wish to raise a privacy concern, please contact us at: infolovehomenursing@gmail.com
